At The Devbhoomi Store, every product is handcrafted with care and devotion. We strive to ensure that you receive your order in perfect condition. Please read our Return, Refund & Exchange Policy before placing an order.
As most of our products are handmade and made-to-order, we do not accept returns for reasons such as:
Change of mind
Incorrect product selection by the customer
Size, color, or design preference (unless we made an error)
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
To process your request, please provide:
Your order number
Clear photos of the product
Photos of the packaging (if damaged)
After verification, we will offer a suitable resolution, which may include a replacement or a refund.
We only offer exchanges if:
You received the wrong item.
The product arrived damaged or defective.
Exchange requests must be submitted within 48 hours of delivery.
If your refund request is approved:
The refund will be processed to your original payment method.
Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Shipping charges (if any) are non-refundable unless the error was on our part.
Orders may be cancelled before production or dispatch.
Once a handmade or customized order has entered production or has been shipped, it cannot be cancelled.
The following items are not eligible for return or exchange:
Customized or personalized products
Handmade made-to-order products
Products damaged due to misuse or improper handling by the customer
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support through the contact details provided on our website. We are committed to resolving genuine concerns as quickly as possible.